Privacy Policy

UP 26 Pty Ltd (ABN 50 660 101 379) trading as Taxi Transact, of Marsden Park, New South Wales, is the entity responsible for the personal information described in this policy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

• Identity and contact details — name, date of birth, address, phone, email, and identification documents collected to meet our AML/CTF obligations.
• Authorisation details — driver identifier, plate or vehicle number, base or network affiliation, and licence or authorisation numbers.
• Financial details — bank account details for settlement, account balances, and transaction records.
• Transaction data — fare amount, surcharge, date, time, terminal identifier, approval code and batch reference. We do not store full card numbers; card data is handled by our payment processing partners under card scheme security requirements.
• Operational data — shift start and end, reports generated, and support calls.
• Website data — information about how this website is used, such as pages visited, referring pages and basic device and browser information, which may be collected through analytics and similar tools.

• To open, verify and operate your account and terminal.
• To authorise, settle, reconcile and refund transactions.
• To produce shift and fleet reports for you and, where you are part of a fleet or base, for that operator in relation to your work for them.
• To detect and prevent fraud and misuse.
• To meet legal obligations, including AML/CTF, tax and record-keeping requirements.
• To provide support and to tell you about changes to the service.

Only where necessary for the purposes above: acquiring banks and card schemes; identity verification providers; our technology, hosting and analytics providers; the taxi base, network or fleet operator you drive for, in relation to your work for them; professional advisers; and regulators or law enforcement where required or authorised by law.

We do not sell personal information.

We use access controls, encryption in transit, segregation of card data to compliant processing partners, and monitoring of our systems. No system is perfectly secure, but we take reasonable steps proportionate to the sensitivity of the information we hold. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in line with the Notifiable Data Breaches scheme.

Transaction and identification records are retained for at least seven years where required by AML/CTF and tax law. Other information is kept only as long as needed for the purpose it was collected for, then destroyed or de-identified.

Ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing support@taxitransact.com.au or calling 02 7257 5404. We will respond within 30 days. If we refuse a request we will tell you why in writing.

If you believe we have mishandled your personal information, contact us first using the details above and we will look into it. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

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We may update this policy from time to time. The version published on this page is the current one.