Support
Questions drivers actually ask
If the terminal is down mid-shift, stop reading and call.
What exactly do I get?
An EFTPOS terminal for the vehicle, with keypad, card reader and printer, and the Taxi Transact account behind it that processes the transaction, holds the statement and produces the reports.
When does the money reach my bank?
Settlement follows the cycle in your plan documentation. It varies by setup, so we quote it in writing rather than publish one number.
Can I reprint a docket from earlier in the shift?
Yes. Transaction reprints pull from the shift history, and the live statement holds the same record on the account side.
What if a passenger disputes a fare?
Refunds are processed against the original authorisation. Anything that cannot be resolved that way, raise with support by phone or email and it is handled against the account record.
Can I take a payment away from the cab?
Yes. Mobile credit card authorisation covers work done away from the fixed in-vehicle unit.
Do you replace my booking and dispatch system?
No. Payments are the product. Bookings, jobs offload and intra-communication sit beside what your network already runs.
I manage a fleet. What do I see?
Voice and shift reporting closes out per driver and per vehicle, for the owner, the fleet manager and the base.
How long does installation take?
That depends on your network and vehicle count. Call us and we will give you a date in writing.